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Acme
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Acme is experiencing escalating technical issues with doubled support tickets and API rate limiting problems, creating friction despite strong user engagement and upcoming renewal discussions.
Customer data as contextYour entire customer stack, working as one.
Every interaction captured
Emails, calls, tickets, product events. Automatically structured to each customer.
Continuously monitored
Sento works in the background to detect changes in you data, stalled onboardings, shifts in engagement and much more.
One scan, full picture
Agents run daily on every customer profile. They surface what matters and summarize the state so you never have to manually go through each field.
Agentic analysisYour customer data, orchestrated so agents always have the full picture.
Running continuously
Activation trends, churn signals, expansion opportunities — agents run the analysis. Answers appear in seconds.
No black box insights
Every insight shows the data it was based on. Verify the reasoning, drill into the source, and decide with confidence.
Ask anything
Talk to your customer data in plain language. Agents trace the answer across every interaction, every channel, every signal.
Summary
Acme is on a Standard plan they're outgrowing, with the team already requesting features locked behind higher tiers. A renewal next quarter and active hiring make this a well-timed but org-sensitive upgrade conversation.
Upgrade opportunity
Acme's team regularly asks about features they don't have access to on their current plan, which is a natural opening to start a conversation about upgrading.
Renewal coming, org in flux
Acme is actively hiring, meaning the team and reporting structure may shift. Aim to engage before the renewal kicks off next quarter, while being mindful that new stakeholders may still be finding their footing.
Adoption has plateaued
A core group of users is engaged and getting value, but usage isn't spreading to the wider team. It's worth finding out what's stopping others from getting started.
Open tickets
Current
14
+50% since 14 Feb
Collaborative spacesYour data, your team, and your agents all working on the same problem.
Built around a purpose
Define a topic and scope. The latest data and context is fetched automatically and kept current. No manual pulling of information.
Agents that already know the context
Agents scoped to your Space. They know the context, run continuously, and surface what matters before you think to ask.
One thread, one decision
No more asking for data in Slack or losing context in handovers. Everyone works from the same place with the same information, regardless of function.
Trial Conversion
Tracks trial-to-paid conversion health across product, sales, and customer success. Agents monitor activation milestones, support signals, and usage drop-off in real time — surfacing at-risk accounts before trials expire.
Agent summary
Trials with company size 51–200 and a technical buyer as the primary contact are converting at 3× the baseline. Time to first integration under 2 days is the strongest activation signal. Accounts with ≥3 invited members and at least one Slack connection show 78% conversion. API call volume growth week-over-week is a leading indicator — flat usage in week 2 predicts churn with 81% accuracy.
Track anythingDefine what to track. Connect your sources. Deployed across every profile instantly.
Built around your business
Track the data points that matter for your product. Feature adoption, engagement patterns, sentiment, renewal signals. If it matters, you can track it.
Connect sources
Email, calendar, CRM, Intercom, product analytics and file uploads. Everything in one place, aggregated and structured.
No engineering required
Describe what you want to track and how. It gets deployed across every customer profile and converted into context for your team and agents instantly.
