Building for the Intersection of Teams
Every day, teams move through a maze of tools, updates, and meetings in order to ensure everyone is aligned and “seeing” the same patterns tied to customers. trying to stay aligned — all searching for a shared view of the same customer.
Slack threads pile up. Dashboards are churned out. Slides are stitched together for “visibility.” Systems are synced, exported, and re-synced again. Each function — product, sales, success, support — chasing the same outcome, but from different views. Many hours are spent “aligning” trying to connect the different pieces of the puzzle that is our customer data. is chasing the same outcome, but from a different view. Countless hours go into alignment — connecting fragments of data that never quite form a complete picture.
For years, we believed this was a people or organisational organizational problem. That if we just communicated better, met more often, clarified ownership, things would click. But alignment can’t be forced by calendar invites. The problem isn’t organizational. It’s architectural.
Software was built for silos — for focus, not flow. CRMs for sales. Issue trackers for engineering. Analytics for marketing. Each brilliant in isolation, but blind to the others. Integration tried to bridge the gaps, but moving data isn’t the same as sharing understanding.
The seams between systems — that’s where meaning gets lost, value leaks and where progress slows but where true value lies. The seams between systems are where meaning gets lost — and where progress slows, even as potential accumulates.
The Hidden Cost of Disconnection
Every team feels it: the context that never travels, the insight that arrives too late, the thread that dies before it reaches the right people. It’s subtle at first — a few duplicate efforts, a meeting to “get aligned.” But multiplied across departments, the cost compounds.
McKinsey found that three out of four cross-functional teams miss their goals because of misalignment. IDC estimates that knowledge workers spend nearly a third of their week searching for or re-creating existing information.
This is the tax of modern work — paid in attention, energy, and opportunity. When context fragments, meetings replace momentum. Teams start working around one another instead of with one another. Teams work harder just to stay in sync, slowly shifting from creating progress to maintaining it.
We’ve grown used to this rhythm — but it’s unsustainable.
Where the Real Work Happens
If you look closely at key moments at any company any defining moment inside a company — a feature that lands, a renewal that saves a customer, a campaign that shifts perception — it never comes from one team alone.
It comes from the space between them and collaboration. It comes from the space between them — from collaboration that bridges perspectives.
Progress happens when product understands what sales is hearing, when success shares what customers are feeling, when data informs what design is creating. Those intersections are where momentum builds — where knowledge compounds, decisions align, and ideas take on life.
But most organizations can’t see those intersections. They exist in fragments — in notes, emails, tools that were never designed to speak to one another. The connection is real, but it’s invisible. They exist in fragments — in notes, emails, and tools that were never designed to speak to one another. The connection is there, but invisible — buried beneath systems that isolate context instead of connecting it.
We keep trying to solve this with coordination — more meetings, more updates, more effort — but coordination doesn’t create connection. It just documents its absence. It only proves how disconnected we’ve become.
Work isn’t a chain of handoffs between functions. It’s a living network of shared context — and that’s where innovation truly happens. It’s a living network of shared context. That’s where innovation truly happens.
Rethinking the Foundation
If the last generation of software optimized execution, the next must optimize connection.
We don’t need another dashboard. We need a shared foundation — a system where data, collaboration, and intelligence coexist . To enable us to run faster, to see details better and to work together. to create clarity, not more noise — enabling teams to run faster, see further, and work together with less friction.
Imagine a workspace that mirrors how work actually happens: fluid across functions, aware of context, intelligent by design. A space where every team operates from the same understanding — not because they meet more often, but because their tools already align them.
This is what building for the intersection means:
- One Unified Context: Information that moves with the work.
- Embedded Collaboration: Conversations happening directly inside the systems that hold the truth.
- Connected Intelligence: AI that connects cause and effect across the entire customer journey.
When the foundation changes, the feeling of work changes too. It becomes lighter. Decisions move faster. Progress compounds. It becomes lighter. Faster. More human. Decisions move with confidence. Progress compounds.
What We Felt — and What We Built
This isn’t theory for us. It’s experience. We’ve felt the fragmentation firsthand — the scattered tools, the half-shared insights, the slow erosion of clarity that drains energy from every team.
We’ve lived the frustration of trying to build momentum in systems that weren’t built to talk to each other.
That experience shaped our conviction: connection shouldn’t be an afterthought. It should be the foundation.
That’s why we set out to build Nuance — the AI-powered customer workspace for the next generation of companies.
Nuance brings every team and every data point together — replacing endless syncs with shared understanding, making the full customer journey visible, actionable, and alive. Moving us from constant coordination to continuous connection.
We believe that tomorrow’s companies won’t operate in silos. They’ll operate in sync — guided by intelligence, connected by design, and moving with shared momentum. They’ll operate in sync — guided by intelligence, connected by design, and moving with shared momentum.